Help Center

Shipping destinations:

• We ship worldwide.

Shipping times:

• Domestic orders take 3-5 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 4-8 business days to be delivered via USPS, Fedex, UPS or DHL and we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors (High demand).

Track your order:

• iOs: https://shop.app/
• Google Play: https://play.google.com/store/apps/details?id=com.shopify.arrive&hl=en_US&gl=US

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Klarna, AfterPay and more.
  
• You can shop today and pay in 4 interest-free payments using Klarna & AfterPay.
• Cash on Delivery is available in Miami.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email orders@305produce.us with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days. 

Please keep in mind, some orders might take a little longer due to high demand on the design or the size.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

• Where customers can track their orders?

Customers can track their order using our tracker app "Shop", available in our section "Track My Order". Simply add your tracking number and get real-time updates on your package.

• Is it possible to change the order and how it can be done?

Yes, as long as the order is not ready, you can request changes by reaching out to orders@305produce.us with your order number and instructions.

• If customer received only part of the whole order, what should be done?

Don't worry, it's normal to receive different items in different packages. Depending on your order list, we will ship your items together or separately. In that case, we will cover all shipping costs for you.

• Can a loyal customer get a discount? 

Absolutely, loyal customers are part of our family. Subscribe to our Newsletter to receive unlimited discount codes and free samples from new collections.

• When is the next promotion?

Sales & Promotions are announced by email before a collection drops, our IG @305produce is also a good way to be updated. 

• Privacy policy.

Our Privacy policy can be found at the bottom of our home page.

• How can an order be cancelled? 

You may cancel an order for a full refund as long as your order has not shipped. To cancel your order, please email orders@305produce.us

If your order has already shipped, we are unable to cancel your order.

• If an order is shipped, separately will there be double shipping charge? 

No, we will cover the shipping cost for you.

• Customs fees and/or taxes for international orders.

If you placed an order outside of the United States,  your order may be subject to custom fees. Every country has its own set of regulations so please contact your local postal service or custom office to learn more about how your country handles taxes and duties.

We are not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay customs fees on each item that is ordered. Customers might be responsible for multiple customs charges from their customs office if multiple items are ordered that are shipped separately. These fees are set by your local postal service or customs office and are the responsibility of the customer.

orders@305produce.us

Please add your order number, name and your request.